students faq

1. Go to the password reset page.

2. Enter your TBS email address and follow the instructions.

NB : If you have never entered a recovery phone number or email address, please contact support at 05.61.29.48.22, or by email at assistance.dsi@tbs-education.fr.

1. On Campus, go to 'Support' > 'Change my password'.

Note : if you use the synchronization on your smartphone, you also have to update your password on your mobile settings.

• C@mpus Portal: Unlimited

• Learning Space: Until your graduation 

• Online Office

• • My email: Unlimited

  • My calendar: Unlimited

  • My drive: Until your graduation

• Administrative space: Unlimited 

• Career Starter: Unlimited except for research internships (service reserved to students)

• Library: Until your graduation

• Software: Until your graduation

• Go to http://www.crous-toulouse.fr/izly.

The pedagogical space gives you access to course modules of your training. It is based on a Moodle plateform.

In each course, your teachers and their assistants provide you with course materials, links to multimedia resources but also various activities: assignments, assignments checked with anti-plagiarism system Urkund, tests (MCQ), feedback ...

Each course is divided into topics (boxes in the center of the page).

These topics can be organised by session but also by field or teacher.

For each course topic, you'll find pedagogical resources and activities.

Access to your courses is possible until you become an 'Alumni'. 

Access one of your courses. On the left side, you find the 'Administration' block, click 'Profile'. You'll access your profile information, click on the tab 'Edit profile'.  

A mobile application is available to use our pedagogical space.

• Application Android

• Application iOs

During the configuration, you need to enter our plateform url : https://elearning.tbs-education.org

The Online Office is the space that contains your work tools : your email tbs-education.org, your personal calendar, your document storage space... All these tools are applications developed by Microsoft (Office 365 suite). 

Make sure your messages are not filed in the "Junk" folder of your inbox.

By logging in via your phone on outlook.com you will receive a proposal to install an application on your phone. 

You can also go to your  "store" :   

https://play.google.com/store/apps/details?id=com.microsoft.office.outlook&hl=en&gl=US 

https://support.microsoft.com/en-us/office/set-up-the-office-app-and-outlook-on-ios-devices-0402b37e-49c4-4419-a030-f34c2013041f     

Rules allow you to move, mark and reply to email messages automatically. You can also use rules to move messages to folders or display new item alerts. 

See more

You can configure filters to stop receiving messages from one or more senders. 

See more

To automatically forward messages to another account, please follow this procedure.

You can organize your messages in folders and subfolders. 

See more

From the C@mpus homepage, click on 'My Calendar' in the 'Online Office' section.  

40 weeks at the date of the consultation. 

You have the possibility to act on your personal events (add them, delete them, view them on your calendar at the same time as your course schedule).

See more

You get 5TB of storage space throughout your studies.

Your One-Drive is only accessible while you are in school.

You have the ability to back up documents from your One-Drive. 

See more

To upload a file or folder to your One-Drive simply click on "Load" in your space. 

When you are on your One-Drive, you must select the file or folder to share: you will then have the possibility to click on "Share". 

A window will open to ask you to enter the recipient's email address and to select the terms of your sharing (with the possibility of modifying the file, read only, etc.). 

You will receive an email notification that someone has shared a file with you. 

You will then be able to find the shared file on One-Drive by clicking on "Shared".

You can access your address book by writing a new email. By selecting a recipient with "To", you will have the view on the different mailing lists you are subscribed to, with the details of their contacts. All you have to do is select a contact or a mailing list. 

The administrative space gives you access administrative resources for your training.

Program managers and teaching assistants provide you with administrative documents, such as 'Livrets de bord', or housing information ... They can also give you access to your grades and absences (note: these features are not used by all the programs).

The administrative space is also the place you can find online registrations for your choice of options, choice of going abroad, workshops ... and the appointments service for the organisation of your oral presentations for example. Use the administrative space

For the moment, there is actually no notifications when adding documents in the administrative space. This is a feature that we plan to develop. However: when adding important documents, the people in charge of your program usually inform you by e-mail. 

The helpdesk allows you to obtain troubleshooting or advice on all computer and telephone resources. It is in charge of your request in order to bring you an answer directly or redirect it to the right interlocutor (hardware, software, educational platform, copiers and printers, telephones, etc.)

For all your requests:

https://campus.tbs-education.org/newticket_student

Helpdesk : +33 5 61 29 48 22 (direct)

ON THE LASCROSSES SITE

Reception is assured in room 227: Monday to Friday: 8:15 am - 6:00 pm

ON THE ENTIORE SITE

Reception is assured in room B010 : from Monday to Friday : 8:15 am - 5:00 pm

Indeed some sites are blocked:

• Those that consume network (videos, images, files) and can saturate the Internet if they are used by many students.

• Those that are not of educational interest. Since these filterings are automatic, it is possible that a site is blocked when it should not be. Report it to the support team for correction.

For information, the average consumption of the school is 40 Mbits per second.

TBS offers a number of rooms where you can display your PC or MAC on a big screen without cables for yours teamworks

Link to the software 

TBS offers a number of rooms in the 3 buildings ALARIC, ENTIORE, LASCROSSE :

How can I manage the reservation of a room in the Alaric library?

Go to C@mpus > Other Services > Room Resources > Book a room

You can use the wireless network " WIFI_TBS " to access internet near any TBS Building.

Your computer or Macbook, must be 802.11AC compliant.

When you connect to the network, you will be asked to enter a username & password, you must use your C@MPUS to log-in on the portal.

 If the network "WIFI_TBS" does not show up on your computer, your computer may not be AC compliant and you must use an external dongle (like this one)

To test the Wifi speed at school, you can use the following Speedtest tool : 

https://speedtest-dmz-ext.tbs-education.fr/

To use the printers at your disposal in LASCROSSES, BOSCO and ENTIORE, follow the instructions below

• With an Apple Macbook MacOS X10.5 (Leopard) - 11.5 (Big Sur)

• With a PC Windows 7 / 8 / 10

You can use the computers by the printers or the computers in rooms 133, 150 and 200 at Lascrosses, i138 and i139 at Entiore or 301 at Bosco (no finisher/stapling)

To use the printers at your disposal in PARIS follow the instructions below

 With an Apple Macbook MacOS X10.5 (Leopard) - 11.5 (Big Sur)

 With a PC Windows 7 / 8 / 10

To use the printers at your disposal in ALARIC (CYBER and library), follow the instructions below

• With an Apple Macbook MacOS X10.5 (Leopard) - 11.5 (Big Sur)

• With a PC Windows 7 / 8 / 10

In order to correctly follow your program, you will have to be equipped with a laptop from the beginning of the school year. 

Minimum technical requirements :

Laptop

• Operating system : Windows 10 / Mac OS 10.15 (Catalina)

• 14" screen

• Available disk space : 40Go

• RAM : 4Go

• Wifi : AC standards required to connect to Wifi "TBS-WIFI".

Before beginning installations

1. Prerequisite 2021_Laptops

2. Educational software

3. Students help

if you have trouble installing one of them, please contact the Helpdesk

Microsoft Office can be downloaded from the official website.

➡ Installation guide for Windows
➡ Installation guide for Mac OS

It includes the following software :
- Word
- Excel
- PowerPoint
- Outlook
- OneNote

As part of a Microsoft partnership, you have the possibility of obtaining licenses to activate software, such as Microsoft Project or Windows 10.

Click here to access the Microsoft Azure site

How to download and install Microsoft Project

Warning : Microsoft Project doesn't work on Mac OS. You can follow the documentation "Windows on Mac OS" below to use Windows as a Virtual Machine on your Mac.

In order to use the differents Windows programs that are not compatible with Mac OS, you will find a documentation to use Windows for Mac OS.

Mac OS Catalina (10.15), Big Sur (11), Monterey (12) or Ventura (13) ONLY.

Guide

Installation guide for Windows and MacOS

The Adobe CC Licence is available to students taking Adobe courses.

Installation guide

Not compatible with Windows 11

Installation guide

Installation guide

Installation guide

PBIDesktopSetup_x64.exe

In order to create a Qualtrics account :

• Go to the portal https://toulousebs.eu.qualtrics.com/

• Click on "Don't have an account ?"

• Enter your TBS email address

https://m29z.ucc.ovgu.de/sap/bc/ui2/flp?sap-client=434

no software installation

launch with google chrome

Download Witness

Installation Guide

➡ Installation guide

XLSTAT for Windows

XLSTAT for Mac OS

You can download the Zoom software directly from the Zoom official website.

This software is available for Windows and Mac OS.

➡ Installation guide